Signons & Attempted Signons

The log of who has signed in to the app and who tried and failed, with the reason.

Sign-ins and attempted sign-ins screen with the search box, the result, reason and device filters, the period and the list of sign-ins
With “All time” clicked, the list shows the whole history.

What it is for#

This is where you see who has signed in to the app and who tried and failed, and why. It helps you decide who to call or unblock when someone says they cannot get in.

It is a read-only screen: nothing is changed from here. For failed attempts only the email that was typed and the reason are kept, so there is no name or profile behind them. In the app the screen is called Sign-ins and attempted sign-ins.

Where it is: Manage › Security › Signons & Attempted Signons.

What you see#

ElementWhat it shows
Search…Filters the list as you type.
Result: allKeeps only sign-ins with one result: Signed in, Code pending (the password was right but the verification code was not entered) or Did not get in.
What happened: allKeeps only one reason: Signed in, Waiting for the code, Wrong password, Account not verified, Account blocked, Email not on file, Wrong code or Code expired.
Device: allKeeps only sign-ins from Desktop, Mobile or Tablet.
PeriodStart and end dates. It opens on the last week.
All timeRemoves the date limit.
CounterHow many sign-ins and attempts there are with the filters applied.
WhenDate and time of the attempt.
PersonName and email. For a failed attempt with an email not on file, only the typed email.
What happenedThe result or the reason it failed.
DeviceWhat kind of device it came from.

If there is no sign-in in the chosen period, you see Nobody signed in or tried to in this period: widen the dates or click All time.

Settings#

This tab has nothing to configure: it is read-only. The filters at the top are the only way to narrow down what you see.

How to#

Find out why someone cannot sign in#

  1. 1

    Look the person up

    Type their email in Search…. If nothing shows, click All time.

  2. 2

    Check the reason

    Read the What happened column for their latest attempts.

  3. 3

    Act on the reason

    Account blocked: unblock it in Blocked Users. Email not on file: they are typing an email other than the one on their profile. Wrong password: not blocked yet, but the attempts are adding up.

Review failed sign-ins over a period#

  1. 1

    Set the dates

    Enter the start and end under Period.

  2. 2

    Keep only the failures

    Under Result, choose Did not get in.

  3. 3

    Look for patterns

    Many attempts in a row on different accounts are worth reviewing with the team.

Things to know#

  • It opens on the last week only. If the list is empty, it does not mean nobody signed in: widen the period.
  • An attempt with an email not on file has no profile behind it. It is usually someone getting their address wrong.
  • Nobody is unblocked from here. That is done in Blocked Users.

Related#